Home   |   Associates Login   |   Thank You For Your Business   |   Pricing Policy   |   Payment Processing

Project Management & Business Analysis Seminars  Classroom   |   Online

Customer Service Seminars  Classroom   |   Online

 

Customer Service Seminars

Giving your customers an exceptional experience will bring an unexpected result: your customers become a marketing tool for your business. Customers talk!

Each of our one hours classroom sessions will benefit everyone involved. Your customers will feel valued and appreciated. Employees will gain more job satisfaction, take personal responsibility for customers, and have pride in knowing they are doing their best. Employees will become more customer focused and seek out new ways to continually improve.

One Hours of Classroom Learning - you decide where and when!

$112.00 or less per Attendee (1 Hr Session)
Between 8:30 am and 12:30 pm (Morning Session)
Between 12:30 am and 4:30 pm (Afternoon Session)

 

Select to Schedule a Session at Your Site (5 Attendees Minimum)

Customer Service - The Basics (1 hr)

  1. Making An Excellent First Impressions

  2. Being Courteous

  3. Showing The Right Attitude

  4. Doing The Right Thing

Customer Service - Effective Communications (1 hr)

  1. Say What You Mean, Mean What You Say

  2. Becoming Aware Of Nonverbal Communication

  3. Using Correct Grammar

  4. Asking Correct Questions

  5. Answering Questions Correctly

  6. Responding to 'No!" From The Customer

Customer Service - Relationship Building (1 hr)

  1. Establishing A Close and Harmonious Relationship With The Customer

  2. Interacting Positively With Customers

  3. Identifying Customers Needs

  4. Making The Customer Feel Valued

  5. Maintaining Ongoing Relationships

  6. Managing Different Types Of Customers

Customer Service - Face to Face Contact (1 hr)

  1. How To Greet Customers

  2. Helping Customers Between Hello And Goodbye

  3. How To Say Goodbye

Customer Service - Difficult Customer Contact (1 hr)

  1. Determine The Reason For The Problem

  2. Identify The Root Cause

  3. Rectify The Situation

  4. Restore The Relationship

  5. Fix What Needs To Be Fixed

Customer Service - Telephone Contact (1 hr)

  1. How To Listen Carefully

  2. Saying Hello: The Opener

  3. Helping The Customer Between Hello And Goodbye

  4. How To Say Goodbye

Customer Service E-Customer Contact (1 hr)

  1. What Does The E-Customer Expect

  2. How To Be Accessible

  3. Effective Email Communication

  4. Understanding Cross Cultural Etiquette

Customer Service - Self Service Contact (1 hr)

  1. How To Greet The Customer

  2. Helping The Customer Between Hello And Goodbye

  3. How To Say Goodbye

$112.00 or less per Attendee (1 Hr Session)
Between 8:30 am and 12:30 pm (Morning Session)
Between 12:30 am and 4:30 pm (Afternoon Session)

 

Select to Schedule a Session at Your Site (5 Attendees Minimum)

 

  WordPress Blog   View Mark Moore's profile on LinkedIn  

Moore Seminars Inc.

Phone:1-800-791-2043  Fax:905-542-1884  E-mail: info@mooreseminars.com

Canada: P.O. Box 82 Streetsville Ontario L5M 2B7 U.S.A.: P.O. Box 33043 Portland Oregon 97292

Privacy Policy   |  Terms of Use   |  Cancellation Policy   |  Pricing Policy

Copyright 2011 Moore Seminars Inc. All rights reserved