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Workflow Modeling: Tools
for Process Improvement
Learn the techniques you can use to improve work
flow, promote continuous improvement. This course focuses on
understanding the tools and developing strategies
for immediate and continuous process improvement.
This course offers a “hands on” approach to
learning through individual and team assignments. Each attendee
will create a unique “AS-IS” business work flow model that will
be transformed to a more efficient and effective “TO BE” work
flow model. It is not unusual for the “TO BE” process
model constructed during this course to be considered as a
potential Process Improvement project for the “real world”
environment.
You Will Learn
How To
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Identify the
components and the environment of a process to
enable effective Process Improvements.
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Identify and
respond to the needs of your organization and
your customers by identifying potential process
improvement projects.
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Apply three
recognized Business Process Modeling tools.
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Describe
successful mapping guidelines and techniques for
a preparing a Process Model.
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Select the
optimal Process Improvement approach based upon
the rewards and consequences, given the
objectives of your Process Improvement project.
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Apply a common
Process Analysis methodology to an existing
process to enable the design of an improved
process.
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Use a toolkit
of Process Analysis questions to effectively
“trigger” a redesign of a process.
Who Should Attend
Business Systems Analysts, Project
Managers, Process Owners, and other team members who would like
to improve their knowledge and
transform an “AS-IS” business process model into a more
efficient and effective “TO BE” process model.
Course
Content
Unit 1:
Process Fundamentals
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The Key Roles of
Process Management
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The Elements of
A Process
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The six Steps
for Process Improvement
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Critical Success
Factors for Process Improvement Projects
Unit 2:
Mapping Techniques
Unit 3:
Mapping the Process—Collecting the Data
Unit 4:
Analyzing the Data and Identifying Process Improvements
Unit 5:
Implementing Recommended Processes—Standard Operating Procedures
Unit 6:
Implementing Recommended Processes—Addressing Cultural and
Organizational Issues
Unit 7:
Measuring the Process—The Role
of Information in Process Management
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